Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Request a quote through our website, phone, or email
• Schedule our junk removal services
• Contact us with questions, feedback, or support requests
• Subscribe to our newsletter or promotional communications
• Create an account on our website (if applicable)

Types of Personal Information

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Service address, type of items for removal, project details
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Records of your communications with us, including emails, phone calls, and messages

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website information

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide and deliver our junk removal services
• Process payments and manage billing
• Schedule appointments and coordinate service visits
• Communicate with you about your service requests

Customer Support

• Respond to your questions, comments, and support requests
• Provide customer service and technical support
• Resolve disputes and troubleshoot problems

Business Operations

• Improve our services and customer experience
• Analyze website usage and service performance
• Develop new services and features
• Comply with legal obligations and regulatory requirements

Marketing Communications (With Your Consent)

• Send you promotional emails about our services
• Provide information about special offers and discounts
• Share updates about our company and services

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communications
• Website hosting and maintenance
• Customer support services
• Data analytics and reporting

Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate or prevent illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Typically, we retain customer information for up to 7 years after the completion of services, unless a longer retention period is required by law.

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Updates

• Request access to the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Update your contact preferences

Marketing Communications

• Opt out of promotional emails by clicking the unsubscribe link
• Contact us to remove your information from marketing lists
• Adjust your communication preferences

Data Deletion

• Request deletion of your personal information (subject to legal requirements)
• Close your account (if applicable)

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes (if you have provided your email address)

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: